Refunds

Returns
Our policy lasts 21 days after delivery. If 21 days have gone by since your purchase was delivered, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 28 days after delivery, or post marked more than 21 days after product delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
If your item is received in original condition, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10-14 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at OrtonvilleMercantile@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.  

Shipping
To return your product, you should mail your product to: Ortonville Mercantile, 33 2nd St NW, Ortonville MN 56278, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  

If you are shipping an item over $75, you should consider using a trackable shipping service, or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.